How to become a Desktop Support Technician

Provides hands-on and remote technical assistance to end-users, resolving hardware, software, operating system, and network connectivity issues. Responsibilities include configuring and deploying user equipment, managing IT assets, troubleshooting office peripherals, and maintaining high customer service standards.

Top Skills Required

Hardware Troubleshooting
Operating System Support (Windows, macOS, iOS)
Active Directory Administration

Education & Certifications

Typical: High School Diploma or GED

Alternative paths:

Associate's Degree in Information Technology
CompTIA A+ Certification
Apple Certified Support Professional (ACSP)
Microsoft 365 Certified: Fundamentals
ITIL v4 Foundation Certification