How to become a Help Desk Support

Provides first- and second-level technical support for end users, troubleshooting hardware, software, operating systems, networks, accounts, peripherals, cloud applications, and collaboration technologies while managing tickets, documenting solutions, and escalating complex issues.

Top Skills Required

  • Hardware and peripheral troubleshooting
  • Windows 10/11 administration
  • macOS and Linux support

Education & Certifications

Typical: High school diploma or equivalent; an associate or bachelor's degree in information technology, computer science, or a related field is commonly preferred.

Alternative paths:

  • Equivalent hands-on technical support experience
  • CompTIA A+ certification
  • CompTIA Network+ certification
  • CompTIA Security+ certification
  • Microsoft role-based certifications
  • ITIL training or certification