How to become a Help Desk Technician

Provides frontline technical support for end users by diagnosing and resolving hardware, software, network, endpoint, and application issues; managing tickets; documenting resolutions; escalating complex incidents; and supporting onsite, remote, and field environments.

Top Skills Required

Hardware and software troubleshooting
Windows desktop support
Network connectivity troubleshooting

Education & Certifications

Typical: High school diploma or equivalent, with technical training or an associate degree commonly preferred.

Alternative paths:

Associate degree in information technology or a related field
Bachelor's degree in a related technical field
CompTIA A+ certification
HDI Customer Service Representative certification
HDI Desktop Support Technician certification
Equivalent hands-on IT support experience