How to become an IT Administrator

An IT Administrator is responsible for the daily operation, maintenance, and support of an organization's IT infrastructure, systems, and end-user technology environment. This includes network administration, Microsoft 365 management, cybersecurity, system maintenance, technical support, and ensuring business continuity. Key duties involve installing and repairing hardware, troubleshooting software and network issues, managing user accounts, monitoring system performance, maintaining documentation, and providing user training. The role often requires strong customer service skills and the ability to work with diverse stakeholders.