How to become an IT Support Coordinator

Provides frontline technical support to internal users, coordinates helpdesk operations, troubleshoots hardware and software issues, manages user accounts and IT assets, documents resolutions, and escalates complex issues to vendors or higher-tier support.

Top Skills Required

Hardware and software troubleshooting
Desktop and endpoint support
Basic networking

Education & Certifications

Typical: Associate's or bachelor's degree in information technology, computer science, management information systems, or a related field.

Alternative paths:

Equivalent practical IT support experience
CompTIA A+ certification
ITIL Foundation certification
Microsoft certifications
Relevant graduate coursework
Progressive technical support experience