How to become an IT Support Technician

Provides frontline and escalated technical support for users, endpoints, accounts, software, networks, and business applications. Typical work includes troubleshooting Windows environments, provisioning devices and access, managing tickets, documenting solutions, and supporting onboarding and offboarding.

Top Skills Required

Hardware and software troubleshooting
Windows desktop support
Windows Server support

Education & Certifications

Typical: Associate degree or bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

Alternative paths:

CompTIA A+ or equivalent technical training
Relevant help desk, desktop support, or systems administration experience
Additional professional experience in place of a degree
Microsoft, Cisco, VMware, or related certifications