How to become a Technical Support Specialist

Provides technical assistance to customers or employees by diagnosing hardware, software, networking, cloud, and systems issues; managing tickets and escalations; documenting solutions; and collaborating with engineering, infrastructure, product, and business teams.

Top Skills Required

Hardware and software troubleshooting
Network troubleshooting
TCP/IP

Education & Certifications

Typical: High school diploma or equivalent, with technical training or relevant hands-on experience

Alternative paths:

Associate's degree in Information Technology or a related field
Bachelor's degree in Information Technology, Computer Science, engineering, business, or a related field
Industry certifications such as CompTIA A+ or CCNA
Equivalent professional experience