Anti-Fraud Operations Associate

Job Description

• Lead day-to-day fraud detection, investigation, escalation, monitoring, and operational activities for SMBC in Charlotte, NC.
• Manage, coach, train, and develop a Fraud Operations team; requires 4-6 years managing more than 5 employees.
• Administer, tune, test, and continuously improve Actimize, Mitek, Risk Analytics, and related fraud detection and case management platforms.
• Analyze fraud trends, emerging threats, operational metrics, controls, monitoring rules, and reporting while supporting model reviews, audits, regulatory examinations, and risk assessments.
• Requires a bachelor's degree, 3-5+ years in fraud operations/risk management/financial crimes, banking or financial-services knowledge, and hybrid work within reasonable commuting distance of the Charlotte office.