Application Support Analyst
Clarivate — Ann Arbor, MI
Posted: 2026-10-13
Job Description
• Provide functional and technical product support for Clarivate’s IP products Foundation IP, Memotech, and Inprotech.
• Serve as the first point of contact through phone, email, chat, and customer service systems; diagnose, document, resolve, and escalate incidents in accordance with Service Level Agreements.
• Collaborate with end-users, IT teams, vendors, senior staff, and internal/external stakeholders while communicating issue status and customer feedback.
• Requires a Bachelor’s degree or equivalent customer-care experience, at least 2 years of equivalent progressive experience, and knowledge of Oracle or SQL Server, Microsoft Office, web server configuration, SQL queries, and IIS.
• Full-time hybrid role in Ann Arbor, MI, with an 8-hour shift scheduled between 8:00 AM and 8:00 PM EST.