Assistant Manager - Room Operations

Job Description

• Entry-level management role supporting Rooms Operations across Housekeeping, Recreation, Laundry, Staff, AYS, Bell Staff, Front Desk, and Concierge/Guest Services in Overland Park, KS.
• Opens and closes Front Desk and Housekeeping shifts, completes shift checklists, reviews room-operations reports, supports night audit procedures, and maintains equipment, supplies, uniforms, and loss-prevention compliance.
• Schedules employees, tracks time and attendance, communicates performance expectations, and handles employee questions and concerns.
• Supports revenue and budget management by supervising same-day selling, verifying room rates, reviewing budgets and payroll reports, and managing controllable expenses.
• Manages guest experience through accident investigations, guest-information tracking, repeat-guest recognition, complaint resolution, feedback review, and guest satisfaction improvement.
• Requires either a high school diploma/GED plus 3 years of related experience or a relevant 2-year degree plus 1 year of related experience; full-time position with salary undisclosed.