Cloud Support Engineer

Job Description

• Provide cloud and technical support by diagnosing and resolving complex product, platform, web application, and customer issues.
• Collaborate with customers and Sales, Services, Engineering, and Support teams to manage incidents and escalations through closure.
• Proactively review and mitigate risks affecting major internet companies and support media and security services on the Akamai platform.
• Requires 2 years of experience with web application issues involving HTML, JavaScript, and JSP, plus a Bachelor's degree or equivalent.
• Requires knowledge of HTTP(S), TCP/IP, DNS, SSL, network routing, and troubleshooting; communicate with customers in Spanish and internally in written and spoken English.