Credit Card Customer Service Account Specialist I

Job Description

• Provide first-contact customer service for credit card and other financial products in a high-volume call center environment, potentially handling more than 100 inbound calls daily.
• Interpret customer needs, resolve problems, explain solutions, and build relationships using empathy, composure, sound judgment, and respect.
• Navigate multiple computer systems while multitasking accurately and following established procedures; escalate non-standard issues to a supervisor.
• Follow all regulatory and departmental practices and procedures, contribute independently and collaboratively to team goals, and support process improvement through data and AI-enabled tools.
• Requires at least 1 year of phone or face-to-face customer interaction experience, a high school diploma or GED, computer literacy, and availability for possible evening/weekend schedules and scheduled training.
• Full-time position in Heathrow, FL; work mode is not specified.