Customer Service & E-Commerce Supervisor - Full Time

Job Description

• On-site, full-time supervisory role at Whole Foods Market in Castle Rock, CO, supporting in-store customer service, checkout, grocery delivery, and pickup operations.
• Leads daily operations involving capacity, labor utilization, online-order pick processes, task execution, cash management, customer demand, and store-process execution.
• Monitors KPI metrics, customer flow, order quality, pickup experience, team productivity, safety, security, and regulatory compliance.
• Develops, coaches, mentors, and motivates Team Members while ensuring outstanding customer service and effective collaboration with store leaders and 1P/3P partners.
• Requires 12+ months of retail experience, proficiency with email, Microsoft Office, and operations-related applications, ability to lift 50 lbs, and flexibility for nights, weekends, and holidays; pays $17.50-$30.20/hour.