DCIM Support Specialist
Carrier — Remote
Posted: 2026-09-22
Job Description
• Provide subject-matter-expert support for the Nlyte data center infrastructure management application suite, enterprise integrations, databases, communications equipment, storage, and data center operations.
• Troubleshoot Modbus, SNMP, and BACnet communication issues and resolve complex customer matters involving vCenter, HP uCMDB, ServiceNow, and related systems.
• Support high-profile customers, escalate complex issues when necessary, and participate in an on-call rotation approximately once every two months.
• Analyze training needs, develop and implement technical training programs for customers and internal teams, and maintain support coverage Monday through Friday, 9:00 AM to 5:00 PM PT.
• Requires a bachelor’s degree in a specified technical field, 5+ years in technology, controls, or DevOps, 1+ year supporting enterprise applications or data center technology and operations, and U.S. Citizenship for federal contract compliance.
• Remote role, preferably within the Pacific Time Zone; annual salary is $79,000.00-$158,000.00; permanent, full-time position.