Dealer Success Manager
Capital One — Richmond, VA
Posted: 2026-09-22
Job Description
• Dealer Success Manager serving as a strategic consultant and customer-centric partner to auto dealers in Richmond, VA.
• Partner with the Area Sales Manager and POD team to execute market strategies, sales goals, and Navigator Platform subscriber growth and retention.
• Own customer adoption and retention, including platform setup, training, ROI discussions, process improvement, tool adoption, and product/process troubleshooting.
• Conduct frequent dealership visits and travel up to 50% within the Richmond metro area.
• Requires a high school diploma, GED, or equivalent certification; bachelor's degree preferred; at least 1 year of process management and relationship management experience required, with 2+ years preferred.