Digital Activation Outbound Specialist

Job Description

• Full-time individual-contributor role supporting client onboarding and digital banking activation from an assigned lead queue in Denver, CO.
• Conduct proactive outbound calls, maintain call cadence and documentation, and guide clients through account funding, online banking enrollment, debit card activation, bill pay, and money movement setup.
• Resolve or escalate client and Banker issues, identify client needs, and refer opportunities to bankers and partner teams.
• Requires a Bachelor's degree or equivalent work experience and one to four years of client management, outbound sales, or contact center experience.
• Banking compliance may involve FDIA background-check requirements and, for certain positions, FINRA, NMLS, Reg Z, Reg G, OFAC, NFA, FCPA, Bank Secrecy Act, and SAFE Act requirements; salary range is $80,370.00–$98,230.00.