Director Services Business Operations

Job Description

• Director-level strategic operating partner for Arrow Electronics' Global Services organization, responsible for building scalable, profitable, and predictable business operations.
• Owns business performance management, KPI frameworks, forecasting, financial planning, capacity planning, operational governance, sales operations, business intelligence, systems integration, and transformation initiatives.
• Leads service-process optimization across lead-to-order, quote-to-cash, resource-to-revenue, service delivery, renewals, and cross-functional workflows across North America and EMEA.
• Requires 10+ years of leadership experience in business operations, services operations, finance, strategy, consulting, or related disciplines, with experience in technology, managed, professional, or IT services.
• Requires a Bachelor's degree; MBA or equivalent experience preferred. Fully remote, with travel to an Arrow office as requested.