Director-Technical Product Management

Job Description

• Lead product strategy, roadmap, and execution for a large-scale Salesforce implementation supporting AT&T Retail and Contact Center operations in an on-site Atlanta role.
• Own Salesforce and AI-enabled capabilities for Wireless and Broadband sales, ordering, provisioning, service, support, automation, and customer lifecycle management.
• Lead cross-functional delivery through discovery, launch, adoption, and continuous improvement while ensuring usability, reliability, performance, security, data quality, and operational readiness.
• Manage, coach, and develop product managers and product owners; align executive, technology, sales, service, finance, operations, and architecture stakeholders.
• Requires 10+ years of product management experience, 5+ years of people leadership, strong Salesforce and telecommunications experience, and technical fluency across APIs, integrations, data models, cloud platforms, and enterprise systems.