Guest Relations Manager

Job Description

• Full-time Guest Relations Manager serving as the property Manager on Duty at a luxury hospitality property in Kahuku, HI.
• Oversees property operations, guest relations, front desk goals, service issue tracking, complaints, conflict resolution, and exceptional customer service.
• Leads, supervises, coaches, trains, evaluates, and disciplines Guest Services employees while fostering collaboration and employee performance.
• Manages customer recognition programs, property policies, SOPs and LSOPs compliance, payroll administration, budgets, operating statements, and emergency plans.
• Requires either a high school diploma/GED plus 2 years of guest services, front desk, or related experience, or a relevant 2-year degree with no work experience required.