Help Desk Analyst (Full-time, Days)

Job Description

• Provide first-line technical assistance for IT incidents and service requests, retaining ownership through resolution.
• Analyze, triage, log, track, and report incoming support requests while meeting SLAs for first-call resolution.
• Diagnose, resolve, escalate, or dispatch assistance for telephone-based end-user support issues.
• Requires 1–3 years of troubleshooting experience in a Windows-based environment and advanced knowledge of Windows 7/10, Microsoft Office, Microsoft Project, Microsoft Visio, Lotus Notes, and Symantec Antivirus.
• On-site, full-time daytime professional role in Miami, FL; excellent oral and written communication skills and experience documenting issues and resolutions required.