Help Desk Manager (Lead)

Job Description

• Lead daily supervision and direction of help desk staff providing phone and in-person user support.
• Oversee support for e-mail, directories, standard Windows desktop applications, and applications developed or deployed under contract.
• Ensure staff serve as the first point of contact for hardware and software PC and printer troubleshooting.
• Requires any one IAT Level II certification: Security+ CE, CCNA-Security, GICSP, GSEC, or SSCP, plus a Secret security clearance.
• Full-time position in Colorado Springs, CO; salary is 90K–94K a year; work mode is not specified.