HHS Service Desk Technician

Job Description

• Provide frontline technical support to local and remote HHS users through telephone, chat, email, and online service requests in a hybrid Broomfield, CO role requiring at least 3 days in office.
• Troubleshoot applications, operating systems, browsers, desktops, laptops, mobile devices, printers, scanners, network infrastructure, and wired/wireless connectivity.
• Manage password resets, account unlocks, hardware/software setup and configuration, incident tickets, documentation, escalations, and audit records.
• Requires a high school diploma or equivalent, U.S. citizenship, ability to obtain a Public Trust clearance, and preferably one year of customer service/support experience.
• Full-time position with flexible availability in a 24x7x365 environment; target salary range is $40,001-$80,000.