HHS Service Desk Technician

Job Description

• Full-time Hybrid HHS Service Desk Agent role with SAIC in Cookeville, TN; requires at least 3 days per week in the office.
• Provide front-line technical support to local and remote US Department of Health and Human Services users through calls, chat, email, and online service requests.
• Troubleshoot applications, operating systems, browsers, endpoint hardware, printers, mobile devices, network connectivity, password, and account-access issues.
• Document, track, resolve, and escalate incidents using knowledge bases, historical records, technical tools, and incident-tracking systems.
• Requires a high school diploma or equivalent, U.S. citizenship, ability to obtain a Public Trust clearance, preferred one year of relevant support experience, and availability for flexible 24x7x365 hours.