IT Help Desk-Service Desk Technician II

Job Description

• Provide tier-one network and systems support by resolving customer technical requests in a non-scripted service desk environment.
• Troubleshoot desktops, laptops/tablets, printers, Microsoft Windows and Office, Active Directory, LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices; minimum two (2) years’ hands-on experience required.
• Establish network and email accounts, maintain accurate Active Directory user information, track service desk activities, and assist with computer, peripheral, and printer asset management.
• Participate in Agile/Scrum delivery, including standups, sprint planning, reviews, retrospectives, task completion, impediment reporting, and Azure DevOps updates.
• One or more listed certifications is preferred, including CompTIA A+, Network+, Security+, MCSA Windows 10, MCSE Desktop Infrastructure, ITIL, or Udemy IT Help Desk Professional; lawful authorization to work in the designated country is required.