IT Help Desk Specialist

Job Description

• Provide first-level, fully onsite IT support to employees across Windows devices, Microsoft 365, accounts, hardware, software, printers, networking, VPN, Wi-Fi, and remote connectivity.
• Manage onboarding and offboarding, user access changes, workstation preparation, technology deployments, inventory, documentation, and ticket resolution or escalation.
• Administer routine Active Directory and cloud-based identity requests and assist with software deployments, system testing, and company-wide technology projects.
• Requires strong troubleshooting fundamentals, excellent customer service, and clear communication with non-technical users; limited local travel and occasional overtime may be required.
• Full-time role in Los Angeles, CA, with a salary of 50K–65K a year; no degree requirement is mentioned.