IT Help Desk Technician

Job Description

• Full-time, mainly office/on-site IT Help Desk Technician role in Fort Worth, TX, supporting Cummings Electrical’s IT team within an electrical contracting/construction-services environment.
• Provide Tier 1 troubleshooting, diagnose and resolve technical issues, respond through phone/chat/email, document tickets and resolutions, and escalate issues appropriately.
• Support end users across computer applications and platforms using Microsoft Office 365, SharePoint, basic networking, IT infrastructure, IT operations, and a help desk ticketing system.
• Requires related troubleshooting/help desk experience and training; CompTIA A+/Network+ is a plus but not required, and candidates must pass a background check and drug screen.
• Requires customer service, communication, problem-solving, adaptability, teamwork, time-management, organizational, and attention-to-detail skills; may require additional hours and occasional off-site/job-site attendance.