IT Helpdesk II - Linux

Job Description

• Provide first-line IT support to employees for computer, application, system, device, access, and hardware issues in an autonomous robotics and automation environment.
• Diagnose, research, troubleshoot, document, track, and resolve routine and moderately complex technical problems using applicable systems and tools.
• Support users through phone, email, online helpdesk requests, and remote troubleshooting; explain problem-solving steps and follow up on solution status.
• Requires Linux experience, 4–6 years of general work experience, and classes, an Associate's degree, or technical certification in IT or a related field.
• Full-time position in Longmont, CO, with compensation of $46,920–$61,974/year; customer-oriented communication and the ability to escalate complex issues are required.