IT Helpdesk II
Autonomous Solutions, Inc — Longmont, CO
Posted: 2026-10-01
Job Description
• Provide first-line IT helpdesk support to employees for computer, application, system, device, access, and hardware issues in Longmont, CO.
• Diagnose, research, troubleshoot, document, track, and monitor routine and moderately complex technical problems using applicable systems and tools.
• Support users through phone, email, online requests, and remote troubleshooting; explain problem-solving steps and provide solution-status updates.
• Coordinate with other teams and escalate more complex issues to higher-level staff.
• Requires classes, an associate degree, or technical certification in IT or a related field, plus 4–6 years of general work experience.