IT Senior Business Analyst - Salesforce

Job Description

• Lead enterprise business analysis, requirements gathering, process design, and functional strategy across Salesforce and Analytics platforms.
• Optimize Lead-to-Cash processes and define solution architectures across Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud.
• Establish Tableau, Tableau Pulse, Salesforce Data Cloud, and Slack workflow requirements for real-time operational analytics.
• Lead UAT, test-script creation, technical-deliverable validation, stakeholder sign-offs, IT governance, and Salesforce release management.
• Requires a bachelor’s degree or equivalent experience, 5+ years of Business Analysis experience, 3+ years driving Salesforce projects, and U.S. work authorization without employer visa sponsorship.