IT Service Desk Specialist II
AMERICAN SYSTEMS — Air Force Academy, CO
Posted: 2026-10-06
Job Description
• IT Service Desk Specialist II role with AMERICAN SYSTEMS, an employee-owned federal government contractor, supporting Information Technology and national-priority programs.
• Provide end-user technical assistance for hardware, software, systems, and operating systems through phone, email, or chat; troubleshoot and resolve user issues.
• Escalate and resolve moderate to highly complex technical issues and support call overflow during peak periods or reduced staffing.
• Requires a Bachelor's Degree or 4–5 years of related work experience, DoD 8570 certification such as Security+ CE or equivalent, and a favorable Tier III Public Trust Clearance.
• Full-time position in Air Force Academy, CO; work mode is not specified; salary is USD $40,000–$60,000 per year.