IT Service Desk Support Specialist
Guitar Center — Frederick, MD
Posted: 2026-10-08
Job Description
• Full-time IT Service Desk Support Specialist providing Tier 1 support for store, field, corporate, remote, and hybrid users in Guitar Center's musical instrument retail environment.
• Resolve calls, e-mails, chats, and tickets; troubleshoot hardware, software, account access, connectivity, mobile device, POS, and basic network issues while meeting SLA expectations.
• Administer user access, passwords, permissions, group memberships, Microsoft 365 tools, Active Directory/Azure AD, MFA, VPN, mobile devices, endpoint deployments, and device lifecycles.
• Maintain ticket records, asset inventories, escalation tracking, knowledgebase documentation, and follow-up through final resolution; identify recurring issues and process improvements.
• Requires a high school diploma or GED, 1 to 3 years of relevant IT support experience, strong communication and organizational skills, and availability for off-hours support as needed; pay is $65,000-$70,000/yr.