IT Support / Help Desk Technicians

Job Description

{"title":"IT Support / Help Desk Technicians","company_name":"University of Utah","location":"Salt Lake City, UT","via":"Employment - The University Of Utah","job_highlights":[{"title":"Qualifications","items":["EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience)","IT Support / Help Desk Technician, I: Requires little to no related experience","IT Support / Help Desk Technician, II: Requires at least 1 year of related experience","IT Support / Help Desk Technician, III : Requires 3+ years of related experience","IT Support / Help Desk Technician, IV: Requires 5+ years of related experience","Some familiarity with Windows and macOS, especially troubleshooting common issues","Experience using ticketing systems (e.g","ServiceNow, Jira, etc)","Some familiarity with OS command lines (cmd, powershell, bash, zsh, etc)","This position may require the successful completion of a criminal background check and/or drug screen","The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education"]},{"title":"Benefits","items":["Track Level S4 - Highly Skilled, S3 - Skilled, S2 - Intermediate, S1 - Entry Level Support","FLSA Code Nonexempt","Standard Hours per Week 40","Full Time","Pay Rate Range $21.00 - $30.00 DOE","The University is a participating employer with Utah Retirement Systems (“URS”)","Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work)","Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions"]},{"title":"Responsibilities","items":["The Department of Biochemistry IT team is looking for an IT Helpdesk Technician to support the Department’s research and educational mission","This position will be first line technical support for our faculty, students, and staff","Provide timely support services to employees with first-level technical problems and information technology issues involving desktop, laptop, or network services","Create and track help desk tickets in the system to ensure prompt and satisfactory resolution to issues","Install and support licensed and internal software/hardware","Track computer hardware and software assets","Assist with provisioning/deprovisioning access and accounts","Maintain printers and coordinate service repairs","Repair/troubleshoot desktop and laptop computers, printers, monitors, etc","Escalate issues as necessary to tier 2/manager or appropriate team/group"]}],"share_link":"https://www.google.com/search?ibp=htl;jobs&q=Service+Desk&htidocid=OeYVFXbzmsSfD50-AAAAAA%3D%3D&hl=en-US&shem=epsd1,rimspwouoe&shndl=37&shmd=H4sIAAAAAAAA_xXJvQrCMBQGUFx9BKdvFNFGBAd1VPAHt7azpOHaRGNu6L1KfR2fVF3OcoafwXB1rFA-c-ZOYXCgmLEjuaMi51NwwSbBDCduIGQ758EJe-Y20mjjVbOsjRGJRStqNbjC8cNwooZ7c-NG_lzE245ytEqXxXLeFzm1k3Gdwos6CfoGX1Gr9QgJpY2Ks70Ttr-Zoq6-pRzZXaUAAAA&shmds=v1_ARwrE23O3sD-z-FVCbySDnm2SYih99BYkwNONIlhJzX-1w8QOQ&source=sh/x/job/li/m1/1#fpstate=tldetail&htivrt=jobs&htiq=Service+Desk&htidocid=OeYVFXbzmsSfD50-AAAAAA%3D%3D","thumbnail":"https://serpapi.com/images/i/iVBORw0KGgoAAAANSUhEUgAAADgAAAAYCAMAAACY9M4aAAAAYFBMVEUAAAD___-JiYnU1NQzMzOqqqq1tbX7-_uamprMzMxiYmITExOAgICQkJBeXl5qamqioqJDQ0Pw8PAKCgpXV1d5eXkoKChycnJRUVEjIyMZGRni4uLq6uo8PDxLS0vCwsJfyULoAAABiklEQVQ4jbWUCXODIBCFnwiGcCgeaGKC_v9_2V1aU5Mek3Smz3F5Hh_Hsgr8WckL0sS2zbZ5EpwKVslWZHt8Emw-QZft-t8jJs2cYSsDc_WTIEZ6WwnFMmS1Z1edKVenJOX5NP8ESgYveZa8SN1lK4E5WKVQPQ1eNxAB2vfh_NqIiZ60SHIe7G9glUqKZqAQWu5ksH2AMBKuGRRiGwYhlmFK2oTojGlvIFaKWBgE90H3V-iphHO1MAJHGVonPCo6sDr8DnqHkvpHufQKQRlUSwZ9_bnGdzDtwRiXabRNU2OiHTbC6hjPGl4iDjewOORwyH18gKQelk5KKyfI8jXFW7JscSe3A-dihA9aFKKCoTm6C3Bxt7SmPRewgXJUOFAtC3AD1QE11fG-JNuu63iW1BC3gV7VO3DW1YT6qvX1oZbXj_lZu4HGA9RGl0HtdfllRNbxfqV4z8aqsdrME3KQDX195cMfwt9xl-12FJRT2Syt6XEyp4b25_GzC3vux8L-TrrcdIQbXyFf0hvkqxNEBpD9twAAAABJRU5ErkJggg.png","extensions":["3 days ago","Full-time"],"detected_extensions":{"posted_at":"3 days ago","schedule_type":"Full-time"},"source_link":"https://employment.utah.edu/salt-lake-city-ut/it-support-help-desk-technicians/6B962499BD44426787A7BA6F29F1BF59/job/","job_title":"IT Support / Help Desk Technicians","description":"Details\n\nOpen Date 08/10/2026\n\nRequisition Number PRN45879B\n\nJob Title IT Support / Help Desk Technicians\n\nWorking Title IT Support / Help Desk Technicians\n\nCareer Progression Track S00\n\nTrack Level S4 - Highly Skilled, S3 - Skilled, S2 - Intermediate, S1 - Entry Level Support\n\nFLSA Code Nonexempt\n\nPatient Sensitive Job Code? No\n\nStandard Hours per Week 40\n\nFull Time or Part Time? Full Time\n\nShift Day\n\nWork Schedule Summary\n\nVP Area U of U Health - Academics\n\nDepartment 01502 - Department of Biochemistry\n\nLocation Campus\n\nCity Salt Lake City, UT\n\nType of Recruitment External Posting\n\nPay Rate Range $21.00 - $30.00 DOE\n\nClose Date 11/09/2026\n\nPriority Review Date (Note - Posting may close at any time)\n\nJob Summary\n\nThe Department of Biochemistry IT team is looking for an IT Helpdesk Technician to support the Department’s research and educational mission. This position will be first line technical support for our faculty, students, and staff. We support a broad array of devices and services, leveraging both University provided solutions, as well as specialized hardware and software to enable research.\n\nResponsibilities\n\nProvide timely support services to employees with first-level technical problems and information technology issues involving desktop, laptop, or network services.\n\nCreate and track help desk tickets in the system to ensure prompt and satisfactory resolution to issues.\n\nInstall and support licensed and internal software/hardware.\n\nTrack computer hardware and software assets.\n\nAssist with provisioning/deprovisioning access and accounts.\n\nMaintain printers and coordinate service repairs.\n\nRepair/troubleshoot desktop and laptop computers, printers, monitors, etc.\n\nEscalate issues as necessary to tier 2/manager or appropriate team/group.\n\nMinimum Qualifications\n\nEQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).\n\nDepartment may hire employee at one of the following job levels:\n\nIT Support / Help Desk Technician, I: Requires little to no related experience.\n\nIT Support / Help Desk Technician, II: Requires at least 1 year of related experience.\n\nIT Support / Help Desk Technician, III : Requires 3+ years of related experience.\n\nIT Support / Help Desk Technician, IV: Requires 5+ years of related experience.\n\nPreferences\n\nSome familiarity with Windows and macOS, especially troubleshooting common issues\n\nExperience using ticketing systems (e.g. ServiceNow, Jira, etc)\n\nSome familiarity with OS command lines (cmd, powershell, bash, zsh, etc)\n\nType Benefited Staff\n\nSpecial Instructions Summary\n\nAdditional Information\n\nThe University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.\n\nThis position may require the successful completion of a criminal background check and/or drug screen.\n\nThe University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.\n\nVeterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.\n\nConsistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.\n\nTo request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.\n\n\n\nOnline reports may be submitted at https://oeo.utah.edu\n\nhttps://publicsafety.utah.edu/safetyreport/This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.\nAs per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.","apply_options":[{"title":"Employment - The University Of Utah","link":"https://employment.utah.edu/salt-lake-city-ut/it-support-help-desk-technicians/6B962499BD44426787A7BA6F29F1BF59/job/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic"},{"title":"Chronicle Of Higher Education","link":"https://jobs.chronicle.com/job/38025088/it-support-help-desk-technicians/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic"},{"title":"LinkedIn","link":"https://www.linkedin.com/jobs/view/it-support-help-desk-technicians-at-university-of-utah-4451952315?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic"},{"title":"Indeed","link":"https://www.indeed.com/viewjob?jk=3eca4d7801334258&utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic"},{"title":"Dice","link":"https://www.dice.com/job-detail/1a012233-6345-44f0-8219-9a22b988f5ae?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic"},{"title":"Monster","link":"https://www.monster.com/job-openings/it-support-help-desk-technicians-salt-lake-city-ut--54e05996-7eb8-4497-9eda-101decc23f20?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic"},{"title":"CareerBuilder","link":"https://www.careerbuilder.com/job-details/it-support-help-desk-technicians-salt-lake-city-ut--9cc1e7b2-9750-4e0c-9ab0-6c32b0209968?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic"},{"title":"IHireTechnology","link":"https://www.ihiretechnology.com/jobs/view/530860805?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic"}],"job_id":"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"}