IT Support Services II - Help Desk
Palmetto Technology Group (PTG) — Riverside, CA
Posted: 2026-10-10
Job Description
• Provide second-tier technical support for escalated hardware, software, network, server, workstation, cloud, and mobile-device issues in Riverside, CA.
• Administer IT systems, manage user accounts and access rights, monitor system performance and security, and resolve complex technical problems.
• Document support processes, troubleshooting procedures, system configurations, incident trends, root causes, and resolutions.
• Participate in software deployments, system upgrades, and network enhancements; mentor junior IT support staff.
• Requires a Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience), 3–5 years of IT support or system administration experience, and knowledge of Windows Server, Linux, macOS, networking, and ticketing systems.
• Preferred qualifications include ConnectWise, CompTIA A+/Network+/MCSE certifications, AWS or Azure, VMware or Hyper-V, and knowledge of IT security and data protection regulations.