IT Support Services II - Help Desk

Job Description

• Provide second-tier technical support for escalated hardware, software, operating system, and network issues in Riverside, CA.
• Administer servers, workstations, cloud environments, user accounts, permissions, and access rights.
• Diagnose issues across Windows Server, Windows, macOS, Linux, mobile devices, enterprise applications, and networking environments using TCP/IP, DNS, DHCP, and VPN knowledge.
• Participate in software deployments, system upgrades, network enhancements, monitoring, maintenance, incident reporting, and technical documentation.
• Mentor junior IT support staff; requires a Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience), 3-5 years of IT support or system administration experience, and strong problem-solving and communication skills.
• Full-time position paying $75,000–$79,992 a year; preferred qualifications include ConnectWise, CompTIA A+, Network+, MCSE, AWS/Azure, VMware/Hyper-V, and IT security or data protection knowledge.