IT Support Technician

Job Description

• Provide level-one technical support and troubleshoot software, hardware, network, and computer-related problems for the campus community.
• Field help desk calls and tickets, manage Tech Support email and calendar, document solutions, and recommend technology and process improvements.
• Configure and deploy end-user PC hardware and software and provide initial support for campus LMS and ERP systems.
• Assist with servers, storage, networks, telephony, audio/video, security equipment, event technology, and student orientation support.
• Full-time, exempt, salaried role in Painesville, OH; on-call and after-hours support may be required, and server/directory administration experience is preferred.