Lead Service Desk Technician, Joint Operations Center Watch

Job Description

• Lead technical operations and mentor junior IT staff and help desk technicians in a Joint Operations Center watch environment.
• Provide real-time Tier I/II desktop and service desk support, resolve tickets and outages, and maintain enterprise hardware, software, peripherals, operating systems, and secure communications tools.
• Administer user accounts, password resets, Active Directory permissions, and system access requests across command networks.
• Maintain asset inventories, service desk baselines, configuration logs, and shift handoff documentation while implementing process improvements.
• Requires a qualifying education/experience combination ranging from a high school diploma/GED with 9+ years to a master’s degree with 5+ years, IAT Level II certification such as CompTIA Security+, AZ-104 or MD-102 within 3 months of starting, and a current/active Top Secret clearance with eligibility for TS/SCI.