Manager, Business Services

Job Description

• Manage general office administration, staff, sale-day processes, customer transactions, records, and sales documentation at Cox Enterprises’ Carleton, MI auction operation.
• Lead office staffing, scheduling, recruiting, training, supervision, performance evaluations, discipline, productivity, and KPI-driven improvement initiatives.
• Administer title processing, dealer registration, customer payments, floor-plan payments, Working Cash Reports, and IRS 8300 cash-receipt procedures while maintaining compliance with DMV/title regulations.
• Required background includes 3 years of auction industry experience, 1–3 years of office management or supervisory experience, and one of the specified education/experience combinations ranging from a high school diploma with 11 years’ experience to a Ph.D. with 2 years’ experience.
• Use AS400 and Microsoft Office tools, including Word, Excel, and Outlook; strong communication, management, customer service, organizational, multitasking, documentation, and data-entry skills are required.