Manager, Customer Success Platforms
Stripe — Seattle, WA
Posted: 2026-09-17
Job Description
• Manage, recruit, develop, coach, and lead a high-performing team of Customer Success Managers supporting strategic, relationship-based enterprise accounts.
• Build customer engagement strategies that strengthen durable relationships, increase adoption, deliver value, and improve customer health, renewals, and growth.
• Work directly with enterprise customer executives and cross-functionally across Stripe to shape solutions around client needs.
• Establish operating rhythms for account planning, health reviews, renewal forecasting, and business reviews while identifying and mitigating risks and opportunities.
• Requires 12+ years of customer-facing experience in customer success, account management, or sales, including 3–5 years of people management; payments or billing experience is required. Seattle, WA; full-time; $226K–$338K/year.