Member Care Advocate I
Wellth — Remote
Posted: 2026-09-21
Job Description
• Remote, full-time Member Care Advocate I role with Wellth, a digital health and healthcare company headquartered in Los Angeles, CA.
• Guide members through the Wellth Rewards program, resolve technical and app-related issues, and connect them with healthcare services, providers, prescriptions, transportation, and health-plan resources.
• Support healthcare access by finding providers, scheduling appointments, arranging follow-up care, explaining benefits, and re-engaging members with check-in or adherence challenges.
• Requires excellent customer service and communication skills, empathy, critical thinking, organizational and problem-solving abilities, technology proficiency, English/Spanish bilingual fluency, and prior customer service or healthcare navigation experience.
• Requires prior understanding of health insurance or care coordination and a high school diploma or equivalent; designated-shift availability is required for coverage between 8:00 AM PST and 4:00 PM EST.
• Compensation is $23-$26/hour.