Power Generation Technical Service Representative

Job Description

• Provide technical assistance to Generac’s authorized dealer network and authorize warranty repairs, including sending parts.
• Answer inbound calls and emails, troubleshoot installed power-generation systems using established diagnostic techniques and remote diagnostic tools, and resolve customer issues.
• Document, track, monitor, and escalate cases; prepare product-failure and improvement documentation and maintain descriptive call notes.
• Instruct dealer technicians on Generac warranty systems and electronic claims submission; work on-site at Generac’s Waukesha, WI headquarters, with occasional travel.
• Requires an Associate’s degree or equivalent relevant technical experience; Bachelor’s degree and bilingual Spanish are preferred. Full-time pay is $20.44–$28.62/hour.