Principal, Product Management - Technical, Customer Experience Improvement

Job Description

• Principal-level technical product management leader responsible for owning and scaling GenAI-enabled customer experience improvement and defect elimination products within Amazon Customer Service.
• Own the end-to-end product lifecycle, including vision, requirements, roadmaps, design, launch, adoption, continuous improvement, and product success metrics.
• Build a single-source-of-truth repository across 80+ teams and partner with Amazon Stores technology and product teams to deliver scalable, secure, reliable root-cause solutions.
• Influence upstream product partners, establish intake and progress-tracking frameworks, advise leadership, and mentor product and technical teams.
• Requires a Bachelor's degree, experience owning roadmap strategy, feature delivery and tradeoffs, and technical product management; preferred experience includes working with Engineers and project management, business analysis, or process improvement.