Remote Healthcare Call Center Representative

Job Description

• Full-time, fully remote healthcare/telehealth contact center role with Conduent Commercial Solutions, LLC; applicants must reside in eligible U.S. locations, excluding AK, CA, CT, HI, IL, MA, MD, MT, NJ, NY, OR, WA and listed metro areas.
• Handle approximately 20 incoming customer calls per day while navigating three systems, answering insurance, billing, prescription, provider availability, service, and technical questions.
• Schedule virtual healthcare consultations, provide telehealth enrollment and visit support, investigate cost/refund/coverage issues, escalate billing cases, and guide patients through self-service resources.
• Requires a high school diploma, GED, or college degree; customer service experience is a plus but not required; successful background check and customer service assessment/typing test are mandatory.
• Requires 100% attendance during a 3-week virtual training class and 1 week of Nesting, weekend availability, open flexibility for 24/7/365 operations, and a quiet workspace with hardwired internet at minimum 25 Mbps download/10 Mbps upload.
• Compensation is $16.50/hour, with potential bonus or incentive based on business need.