Representative, Support Center - (Bilingual English/Spanish)

Job Description

• Full-time, level I bilingual English/Spanish support center role serving Molina members and providers across Medicaid, Medicare, and Marketplace lines of business.
• Provides support through phone, chat, email, and administrative channels; resolves inquiries involving eligibility, covered benefits, provider portals, and claim status.
• Requires up to 1 year of customer service, call center, or sales experience, or an equivalent combination of education and experience.
• Requires HIPAA compliance, confidentiality, data processing, Microsoft Office proficiency, strong communication, organization, and multitasking skills.
• Preferred experience includes Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, CVS Caremark, Availity, call center, and managed care/healthcare experience; pay is $14–$20.50/hour.