Scientific Content Specialist, Customer Education

Job Description

• Develop and govern scientifically accurate training curricula, product documentation, online help, knowledge articles, and other customer education content for Certara software platforms, including Phoenix.
• Interpret and explain modeling, simulation, pharmacometrics, and PK/PD concepts, workflows, methods, and software outputs for technical and non-technical audiences.
• Lead content initiatives from needs assessment and strategy through scientific validation, publication, release, and effectiveness evaluation while managing priorities and dependencies.
• Independently resolve ambiguous technical information, validate scientific accuracy, establish content standards and quality controls, and recommend corrective actions.
• Requires a bachelor's degree in a relevant scientific discipline and relevant professional experience; preferred qualifications include a master's degree or doctorate, Phoenix WinNonlin/Phoenix NLME experience, and familiarity with Adobe FrameMaker, MadCap Flare, Confluence, HTML, PDF, or an LMS.