Senior Incident Response Analyst

Job Description

• Senior incident management role supporting HealthEdge’s hosted healthcare technology customers remotely across the US.
• Coordinate Major Incident Management activities, including Sev1 and Sev2 incident response, escalation, restoration, reporting, KPIs, and customer SLAs.
• Document incident timelines, resources, assets, related records, technical action plans, root-cause reviews, and Problem Management activities.
• Requires 2+ years of major incident management experience, ITSM knowledge, strong written and oral communication, teamwork, and participation in an on-call rotation.
• Requires experience with Datadog or comparable APM tools and troubleshooting AWS, hybrid cloud, virtualized, hyper-converged, software-defined networking, Unix, and Windows environments; full-time permanent, exempt position paying $115,000–$130,000 annually.