Senior UX Researcher
AAA Northern California, Nevada & Utah — Walnut Creek, CA
Posted: 2026-10-02
Job Description
• Lead UX research for AAA’s Member Insights and Digital Experience teams in a hybrid role requiring 3 days per week in Walnut Creek, CA.
• Analyze behavioral analytics, qualitative and quantitative research, Member feedback, competitive intelligence, and customer journeys to identify experience gaps and optimization opportunities.
• Conduct ethnographic studies, interviews, usability testing, workshops, and design sprints; create personas, journey maps, and service blueprints.
• Influence product strategy through actionable research insights, documentation, presentations, and recommendations in collaboration with UX designers, product managers, engineers, and business teams.
• Requires a Bachelor’s degree or equivalent education/experience, 8 years of UX research experience, and familiarity with e-commerce journeys, conversion funnels, and checkout optimization; compensation range is $132,465.00–$165,580.00.