Service Desk Analyst

Job Description

{"title":"Service Desk Analyst","company_name":"Gravity IT Resources","location":"Clearwater, FL","via":"Gravity IT Resources","job_highlights":[{"title":"Qualifications","items":["2+ years of IT Service/Help Desk Experience OR 2+ years of customer service experience and an A+ Certification","Strong communication skills","Ability to work in a fast paced and high volume environment","Strong customer service skills"]},{"title":"Responsibilities","items":["You will support the organization’s IT customers with computer, application, system, device, access, and hardware issues","You’ll provide timely troubleshooting and technical support, coordinate with other teams to resolve incidents, and ensure prompt communication for incident resolution and hardware or software repairs","Identify, research, and resolve technical problems of moderate complexity","Provide excellent and timely technical support and troubleshooting for systems","Coordinate with other teams or departments to resolve customer incidents and fulfill user requests","Maintain department-wide communication to ensure prompt incident resolution, repair, and replacement of hardware, software, and system functions","Perform other duties as assigned"]}],"share_link":"https://www.google.com/search?ibp=htl;jobs&q=Service+Desk&htidocid=Wra1sqHIUSXaCIKfAAAAAA%3D%3D&hl=en-US&shem=epsd1,rimspwouoe&shndl=37&shmd=H4sIAAAAAAAA_xXNvwrCMBCAcVz7CE43OfinEcFFJ1EsipO6lyQcSTTmSu6s7Wv4xNblm37wFd9RMbthboNFOCA_YZd07FlgAWcywKiz9UAJKiIXcbz1Ig1vlGKOpWPREmxp6aUooaFOPcjwPzV7nbGJWrBerZdd2SQ3nVRZt0F6ON3hikzvbJEhJNjH4fMZbJ7D8fIDsAOtypUAAAA&shmds=v1_ARwrE23mthWq8jSPgU2JZRXXIcNF1KzExZb9QVgQNaL9II5Qog&source=sh/x/job/li/m1/1#fpstate=tldetail&htivrt=jobs&htiq=Service+Desk&htidocid=Wra1sqHIUSXaCIKfAAAAAA%3D%3D","thumbnail":"https://serpapi.com/images/i/iVBORw0KGgoAAAANSUhEUgAAADgAAAAdCAMAAADIOV-pAAAAbFBMVEX____Y3-vy9Phriru9yd7c4u3m6vLh5vDN1ubQ2ee1wtqdsND5-_z19_p2kb9vjb1lhrmFnsapudUAQZp5lcAAMJSSqMsALJNDcK4vZKhWfLQAUaBbgLYAS57E0OIARZsAHI4kXqYPWKMAJZFGXDdlAAABKUlEQVQ4je1SCXLDIAwUAsRpc5i6TpuQHv__Y8Ft6nRa5wPNzsBgpJW0iwHuuKMDA_idyA2WKgKTBfNn8EHsE8nNjgfz2HsO48gJgAvBSxmlgQEgM5vDsoRcenbZiIzFQ0oxq3aObT1BIuXalM9wLMye0FiAWlu5nj1-87Q4LHVIQa_N2yZkhNmvOf58mjJ0ovhNdDlngrqYFwKf-gXjYLviA4A9t-1CPH7auBkXJ6dT4r2lc2RfW0eIwvClk1mbqRObSTUQW640apne0jTj6jxzpmq2KvBd9NArN7vWqHLZXxFTVMUU8X75Lui13nlW6K5tkHUC9fXUPlioXgMmzIpZ1MwYnLFSU-oGG3_W8XI7t-FkmxIJDZIGjcoMhEwSA023fqQ7_g8-AJK1DMKCO6fXAAAAAElFTkSuQmCC.png","extensions":["4 days ago","Contractor","No degree mentioned"],"detected_extensions":{"posted_at":"4 days ago","schedule_type":"Contractor","qualifications":"No degree mentioned"},"source_link":"https://www.gravityitresources.com/job/9993-service-desk-analyst-clearwater-florida/","job_title":"Service Desk Analyst","description":"To Apply for this Job Click Here\nJob Title: Service Desk Analyst\n\n\nLocation Requirements: Hybrid, Tampa, FL\n\n\nJob Type: Contract To Hire\n\n\nRole Overview:\n\nYou will support the organization’s IT customers with computer, application, system, device, access, and hardware issues. You’ll provide timely troubleshooting and technical support, coordinate with other teams to resolve incidents, and ensure prompt communication for incident resolution and hardware or software repairs.\n\n\nResponsibilities:\n\n\n\nIdentify, research, and resolve technical problems of moderate complexity\nProvide excellent and timely technical support and troubleshooting for systems\nCoordinate with other teams or departments to resolve customer incidents and fulfill user requests\nMaintain department-wide communication to ensure prompt incident resolution, repair, and replacement of hardware, software, and system functions\nPerform other duties as assigned\n\nRequired Qualifications:\n\n\n\n2+ years of IT Service/Help Desk Experience OR 2+ years of customer service experience and an A+ Certification\nStrong communication skills\nAbility to work in a fast paced and high volume environment\nStrong customer service skills\n\n\n\n\nTo Apply for this Job Click Here\nEqual Employment Opportunity Statement\n\nGravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.","apply_options":[{"title":"Gravity IT Resources","link":"https://www.gravityitresources.com/job/9993-service-desk-analyst-clearwater-florida/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic"},{"title":"Aliro","link":"https://app.onaliro.com/job/687b7d490e105cd159a78821?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic"},{"title":"JobLeads","link":"https://www.jobleads.com/us/job/service-desk-analyst--clearwater--ef53dbade6ed83c8e57f6d8176b94c45e?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic"}],"job_id":"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"}