Service Desk Analyst

Job Description

• Provide first-line IT support to NORAD and USNORTHCOM customers in an onsite, high-security Department of Defense environment.
• Manage, document, prioritize, troubleshoot, and escalate incidents and service requests through ITIL-compliant Service Desk systems.
• Support Microsoft Office 365, Teams, Outlook, Active Directory, group policy, account management systems, networking, hardware, software, and DoD-specific applications.
• Deliver VIP-level customer service to high-ranking officials, senior leaders, and mission-critical personnel while maintaining professionalism, discretion, and responsiveness.
• Requires an active Secret Clearance, current IAT Level II certification (CompTIA Security+ CE), and either a relevant bachelor’s degree plus 2 years of experience or a high school diploma/GED plus 6+ years of experience.