Service Desk Analyst
Kelli's — Coppell, TX
Posted: 2026-10-07
Job Description
• Provide on-site, first-level technical support Monday-Friday, 8am-5pm, for corporate, distribution, retail, and Cloverkey hospital gift shop locations in Coppell, TX.
• Troubleshoot Windows 10/11, Microsoft 365, networking, printers, peripherals, POS equipment, registers, scanners, and payment terminals.
• Manage Jira Service Management tickets, document troubleshooting and resolutions, maintain ticket queues, follow up on open issues, and escalate when required.
• Requires 2+ years of hands-on help desk or service desk experience; preferred qualifications include Jira Service Management, Confluence, retail POS, Active Directory or Entra ID experience, and CompTIA A+, Network+, or ITIL 4 Foundation certification.
• Follow IT security and data-handling requirements, including applicable PCI DSS requirements; full-time, on-site role.