Service Desk Analyst

Job Description

• Provide hybrid service desk support for IT customers in Tampa, FL, addressing computer, application, system, device, access, and hardware issues.
• Troubleshoot and resolve technical problems of moderate complexity while delivering timely technical support.
• Coordinate with teams or departments to resolve incidents, fulfill user requests, and manage hardware/software repairs and replacements.
• Requires 2+ years of IT service/help desk experience, or 2+ years of customer service experience plus an A+ Certification.
• Contract-to-hire role requiring strong communication and customer service skills in a fast-paced, high-volume environment.